Post by wolfie on Apr 27, 2010 13:24:53 GMT
Sorry guys just need to let off a bit of steam and this is the only forum I can access at work
I work for a housing association, nothing special for last 2 years I have just booked repairs. Recentley a lot has gone wrong for me I was changed to a different manager wgo for some reason took a dislike to me and made sure that I was unhappy constantly checking up on me and making out like I am not doing any work but doing it in a "professional" way so I couldnt complain.
A couple of months back loads went wrong in 1 go and admittidly some of it was my fault. After 6 years of working on phones (4 prior to this role) I was fed up, unhappy with my manager and I began to slack a bit. Ironic after months of being basicaly accused of it when I wasnt. I had to take 3 months off last year after a major operation and upon my return I was a little rusty and began making silly mistakes. In February I was hauled to a disciplinary for the following
Not noting a customers account- Fair enough I forgot. Shoot me
Lateness- 2 occasions in 2 years
Attitude- Because I stand up for myself and tell it as it is
And an incident where I delibratley transfered a call to another colleague as I didnt want to deal with it. Fair play I did it so was prepared to accept the worst.
The disciplinary ended in a written warning largely because of a lack of real evidence they had me on technicalitys. I shrugged it off and got back to my best.
I march I was handed a completley new role as a schedular. Basicaly no more phones just dealing direct with contractors to make sure jobs get done. There was no pay rise and my work load was quadrupled but I was thrilled. Finaly I felt as if I had been recognised for my hard work. I really gave the job my all I was in charge of 50% of my housing associations properties. Because of my workload I began working extra hours coming in at 8am leving between 6 & 7. My area despite being the biggest is currently the best ran and tidiest of the 3 areas we currently operate in and I am proud of my work.
However upon taking the role I had a few minor issues with colleagues in housing. I get calls from them insisting I bring repairs forward despite the fact I have no availability. My new superiors have not helped taking my tradesmen off me to send elsewhere leaving me short. I have gotten into a few spats with people as a result due to the fact they simply cannot comprehend that my plumbers for example are not robots.
Other issues have been customers. Very occasionaly I have to reschedule existing appointments. I always ring customers and if neccesary leave voicemails. Its rare but it happens.
Before I took over this role it was chaotic. Operatives would be travelling miles and missing shedloads of appointments leading to complaints and compensation claims. I take over and start making sure 1 guy covers each region for example 1 plumber is in the TF postcode all day, another is in WV. Before it was TF 1 minute, WS the next and so on.
Despite these few little roles I was full of pride at how I managed the role and am out performing the other schedulars who have smaller areas.
Today I got took into a meeting. A customer whom I rescheduled a job on has alleged that I did not leave the voicemail I claimed to have left and has been compensated. I know full well that I left a voicemail but they beleive the customer.
A lot of people have moaned that I am "unhelpful". The main issue is a disabled customer had a faulty shower reported on the Thursday. I had no availability until the following Tuesday. 2 plumbers and an electrician were taken off me and I was struggling. However its been decided that I was in the wrong for not arranging the job sooner even though I had no availability! I'm sorry but I am not willing to cancel 1 customers appointment to fulfill anothers a shower is not life or death disabled or not.
So after 5 weeks, in which I have worked a minimum of 10hrs a day, I have bought the complaints down to the lowest they have ever been and have the repairs service running like a well oiled machine I have been told I am "unsuitable" for the role and am being moved back to my old job.
I am deeply hurt and offended by this as I gave this job 100%, worked through most lunches and breaks, built up a great rapport with all of the workers whom I am on 1st name terms with and as a result will do pretty much anything for me. In 5 weeks I have turned this role around and have been happy to come into work as felt like for once I had been recognised a s a good worker. To be told that I am not good enough has hurt my feelings and I was so angry I had to go sit in the toilet and calm down!
Needless to say I am a deeply dissapointed Wolfie today
